FAQ

It depends on the model: If your sauna or cold plunge is in stock, delivery typically takes 2–3 weeks. For pre-orders or high-demand items, the wait time can range between 8–24 weeks, depending on the model and production queue. Many of our saunas are made in small production runs to ensure quality, so we encourage you to contact us for the most accurate estimate on your specific unit. We’re here to help make the wait as smooth (and exciting!) as possible.

You’ll find detailed dimensions and specifications — including interior size, exterior footprint, and shipping details — on each sauna’s product page. Just scroll down to the “Specifications” or “Technical Details” section. For many models, we also include technical drawings or diagrams to help you plan your space confidently. If something’s missing or you need help interpreting the specs, our team is just a message away. Chat with us live or call us at 1-844-240-9233 — we’re always happy to help.

Yes — we offer professional installation services within the provinces of Quebec and Ontario, Canada. If you're located outside these regions, no problem — most of our customers choose to assemble their sauna themselves or hire a local contractor. We make setup easy by providing: - Clear assembly manuals - Step-by-step video guides on our YouTube channel - Phone support in case you have questions during installation Whether you're in the city or off the grid, we’re here to make sure your sauna experience starts smoothly.

Our standard shipping includes curbside delivery by appointment, meaning the freight carrier will unload the boxes at the edge of your driveway or property. If your space is accessible, drivers may assist further — but that is entirely at their discretion. For larger outdoor saunas or multi-crate shipments, delivery may require a flatbed truck and forklift assistance. In these cases, we’ll coordinate the details with you ahead of time to ensure a safe and seamless experience. Please note: - Delivery is always scheduled in advance, so you’ll know exactly when to expect your shipment. - If you live in a remote area, additional shipping fees may apply. - For apartment or condo deliveries, you’ll be responsible for moving the boxes from curbside to your unit. We’re here to help make the delivery process smooth — feel free to contact us if you have questions about your location or specific model.

Electrical requirements vary by sauna type, heater model, and manufacturer — but here’s a general breakdown: 🔹 Infrared Saunas (1–3 Person) Typically use a 120V / 15A or 20A dedicated circuit Some larger infrared models require 240V Most plug directly into a standard outlet 🔹 Traditional Electric Saunas (Indoor & Outdoor) Usually require 240V / 30A–40A hardwiring Must be connected by a licensed electrician 🔹 Larger Outdoor Saunas (Barrel, Cabin, Cube, etc.) Require 240V / 40A or more Some models with upgraded heaters (e.g. Harvia, HUUM) may need custom wiring based on configuration ⚠️ Important Note: Since we carry a wide range of saunas and heater brands, most sauna structures do not come with a pre-cut wiring channel. This allows for more flexibility in how your electrician routes the wiring — especially when heater placement, control panel location, or orientation vary. We include detailed manuals and wiring diagrams for each setup, and we’re happy to assist your electrician with guidance. If you have questions about a specific model’s electrical setup, feel free to contact us — we’ll make sure you’re set up safely and correctly.

Both can be beneficial — it depends on your goals: ✅ Before a Workout: A short 5–10 minute sauna session can warm up your muscles, improve circulation, and enhance joint mobility Ideal for low-impact or stretching-focused sessions, not high-intensity training 🔸 Tip: Stay hydrated and avoid overheating — sauna before exercise should be brief and energizing. ✅ After a Workout: This is the most popular and recommended use Helps with muscle recovery, reduces DOMS (Delayed Onset Muscle Soreness), flushes metabolic waste, and promotes deep relaxation Pairs perfectly with cold plunge or contrast therapy for next-level recovery 🔸 Pro Move: Wait 10–20 minutes after your workout to cool down, hydrate, and then enter the sauna for optimal results. 🧠 Final Thought: Whether you use it before to prime your body, or after to recover and reset, the sauna is a powerful tool for elevating your fitness and wellness routine. Listen to your body — and don’t forget to hydrate!

We’re not just sauna retailers — we’re lifelong sauna practitioners and trusted wellness guides with over 8 years of hands-on experience in the sauna space. ✅ We Live the Lifestyle We own and use saunas daily. We’ve traveled regularly to Finland, the heart of sauna culture, attending events like the World Sauna Forum, visiting our partner manufacturers, and immersing ourselves in both traditional and modern sauna practices. Our recommendations are grounded in lived experience, not just product specs. ✅ Curated Expertise We’ve worked with sauna design, layout, and thermal integration, helping clients with setups ranging from indoor infrared rooms to large outdoor retreats. Every product we carry is hand-selected based on performance, quality, and aesthetic integrity — no cut corners. ✅ Client-Centered Support We help you find the right sauna or cold plunge for your space, lifestyle, and climate — with no pressure. From personalized advice to assembly videos, phone support, and clear manuals, we’re here to ensure a smooth journey from day one. ✅ Not Just a Product — A Culture We’re here to shape culture, not just sell equipment. When you choose Northern Saunas, you join a community that values: - Wellness over trend - Slowness and ritual over rush - And authentic connection — to self, others, and nature You're not just buying a sauna. You're investing in a lifestyle that we've dedicated our lives to — and we're honored to guide you on that path.

As soon as your order ships, you'll receive an automated email with tracking details so you can monitor the delivery every step of the way. If you haven’t received your tracking email or need help locating it, feel free to reach out — we're happy to assist: 📧 support@northernsaunas.com for general inquiries 📧 shipping@northernsaunas.com for delivery and logistics-specific questions We’ll get you the info you need quickly and make sure your sauna journey stays on track.

While we’re not the cheapest option on the market, we also don’t aim to be. At Northern Saunas, we specialize in exceptionally crafted products — many of which are imported directly from Europe and built with superior materials, design, and performance in mind. These are long-term wellness investments, not mass-produced commodities. That said, we occasionally run seasonal promotions or offer bundled savings depending on the product or time of year. If you're curious about current offers, feel free to reach out: 📧 sales@northernsaunas.com — we’re happy to let you know what’s available and help you find the best fit for your needs and budget.

We currently have a physical showroom in Quebec, Canada, where local clients can view and experience select sauna and cold plunge models in person. If you're in the area, reach out — we’d be happy to book a private visit. While we don’t have showrooms elsewhere, we proudly ship across the U.S. and Canada, and we’ve designed our online experience to be as real and transparent as possible. We offer: - High-resolution images, detailed specs, and close-up visuals - Assembly and demo videos on our YouTube channel - Personalized guidance to help you choose the right model for your space and needs Our goal is to make your decision as informed and stress-free as possible — whether you're in Montreal, California, or anywhere in between.

We’re here to help — before, during, and long after delivery. If you experience any issues with your sauna or cold plunge — whether it's a missing part, a performance concern, or something not quite right — reach out to our team directly at: 📧 support@northernsaunas.com for troubleshooting, parts, or general service 📧 shipping@northernsaunas.com if the issue relates to delivery or freight 📧 sales@northernsaunas.com if you’re still in the early stages and need advice We’ll assess the situation quickly and guide you through next steps — whether that’s remote troubleshooting, replacement parts, or coordinating with the manufacturer if needed. Many of our products come with strong manufacturer warranties, and we’ll help ensure your claim is handled smoothly. Pro Tip: Including photos or a brief video of the issue can help us resolve things even faster.

Yes — customization is one of our specialties, especially for high-end residential and commercial projects. We regularly collaborate with homeowners, designers, builders, and wellness professionals to create saunas that are tailored to unique spaces, aesthetics, and performance needs. Here’s how we can help: 🔨 Custom Material Kits & Components We work closely with you to design and produce bespoke material kits or pre-fabricated panels that can be mounted directly onto your existing stud walls or built structures. Perfect for builders and contractors looking for precision and high quality — without guesswork. 🏢 Commercial & Luxury Outdoor Projects We take on larger-scale custom builds — especially luxury outdoor saunas for high-profile clients, boutique spas, hotels, and wellness spaces. Whether you're looking for a dramatic stand-alone statement piece or a refined indoor retreat, we bring your vision to life with architectural attention to detail. 🛠️ Customizable Standard Models Through our close partnership with Auroom (one of Europe’s leading sauna manufacturers), we can also customize many of our indoor and outdoor standard models. Adjustments may include size, wood finishes, window placement, bench layouts, and more — giving you flexibility without starting from scratch. 📩 Let’s Build Something Extraordinary To start your custom sauna journey, reach out to our team at: 📧 sales@northernsaunas.com One of our sauna design experts will walk you through the process, provide renderings or spec sheets, and ensure you get a solution that fits — beautifully and functionally.