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Our Scandinavian outdoor saunas, shipped from our Canadian warehouse, are delivered right to your curb. We'll call you when your sauna is ready to ship and then email you the tracking details. The transport company will then contact you to schedule delivery once it reaches their local terminal.
Included with the delivery:
Sauna Crate
You'll receive a crate with the sauna materials. The delivery driver may assist in lowering the crate, but you'll need tools to open it and at least two people to unload the components. This typically takes about 30 - 45 minutes.
Glass Window (if applicable):
If you've ordered a special glass back, it'll arrive on a separate pallet. We try to synchronize the delivery of both items, but they may come separately. Check and note any missing items on delivery paperwork.
Sauna heater, rocks and controls:
When shipped with your sauna, they will arrive on a separate pallet. If they’re shipped directly from the manufacturer, we'll provide tracking information and coordinate the delivery timing of the heater with your sauna.
Accessories:
Basic sauna accessories will arrive with your sauna. Other items like LED lights or salt panels are shipped separately and may arrive without needing a signature.
Delivery Paperwork:
Before signing, ensure all items listed are received and take photos of the crate/pallets. This helps us assist you if there are missing or damaged items.
* If you're located in a remote area or a place where standard delivery trucks might have difficulty accessing, please inform us. We'll work out a specialized delivery plan for you, though this may require additional shipping charges. *
Please watch this video below for an example of our curbside delivery procedure:
How To Receive Delivery & Unload Our Scandinavian Barrel Sauna (7x8)
We're committed to keeping our prices and inventory levels accurate for you. But hey, we're only human, and occasionally something might slip through the cracks. If you have any questions or spot something amiss, our Sales and Customer Service teams are just a message away. Don't hesitate to contact us for any clarifications or assistance!
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